Problem-solving is a process—an ongoing activity in which we take what we know to discover what we don't know. A “problem” is a task, activity, or situation for which a solution is not immediately identified, known, or obtainable. It has been noted that the complexity of contemporary problems has exceeded the cognitive capacity of any individual and requires different but complementary expertise and collective problem solving ability. It involves overcoming obstacles by generating hypo-theses, testing those predictions, and arriving at Collective problem solving refers to problem solving performed collectively. Students and teachers are co-investigators. The challenge of working with others to solve problems comes from trying to get quick results while involving others in a meaningful way. The ‘results process’ advocates a collaborative approach to problem-solving, focusing on consensus as the preferred approach to deciding on a solution and ensuring implementation success. Define the problem Diagnose the situation so that your focus is on the problem, not just its symptoms. But how many of us have had training in problem-solving? Learning takes place through problem solving. The 5 Step problem solving approach assists in the identification and elimination of root causes to problems, but what is a problem? Learning must be practical. Social issues and global issues can typically only be solved collectively. Specific characteristics of a problem-solving approach include: interactions between students/students and teacher/students (Van Zoest et al., 1994) mathematical dialogue and consensus between students (Van Zoest et al., 1994) I found this activity to be quite a challenge. The problem solving approach allowed our group to find this out for ourselves, which made the "bitter pill" of our mistake easier to follow. 1. Problem-solving and decision-making. Tim Hicks is a conflict management professional providing mediation, facilitation, training, coaching, and consulting to individuals and organizations. The six key characteristics of problem posing education (PPE) are: Learners are conscious and capable. Problem solving involves using available information to identify and design solu-tions to problems. I felt intimidated because I could not see an immediate solution,and wanted to give up. A problem is a deviation from the standard. Helpful problem-solving techniques include using flowcharts to identify the expected steps of a process and cause-and-effect diagrams to define and analyze root causes. Ask anyone in the workplace if these activities are part of their day and they answer 'Yes!'