There was a stipulation that a number of months must pass before the insurance can be used, so for the first checkup of the year, the insurance was not exercised, although Cigna was making monthly withdrawals of $40 on the credit card. Cobra sent 4 inforce files to provide me with coverage. He wrote a letter at their request even though it should be simply covered without that. I have called twice on that claim and was told it can take 3 weeks to pay a claim which is a lie. no phone number (if there is a department). All license numbers are available. When I asked why, they said the dentist never sent them my perio charting. CIGNA Dental has one of the biggest network of dentists in the country today. I bought a Cigna Dental policy. The company, which currently employs over 30,000 people and services 86 million customers in 30 countries, holds an A+ rating with the BBB. I often feel more confused following a 15 min phone call with customer service. The monthly withdrawals from the credit card by Cigna stopped, and periodic email and postal mail from Cigna stopped. Recent recommendations regarding this business are as follows: "they keep providers away from contracting so they cannot provide you with proper care", "REQUEST SUPERVISOR at first call", "Worse medical insurance provider's". Cigna jerks you around by sending the same letter over and over stating “delayed pending receipt of additional information” even though my dentist office has sent them EVERYTHING they need and I followed up by sending the information myself. About two weeks ago I got a letter from the Dental office requesting me to paid in full the remaining balance of $ 591.00 dlls because Cigna is refusing to pay their share, They say partials were made for teeth that were missing before I was covered by Cigna Dental, whattt ???? In short, Cigna honors the client until the first bill arrives, at which point it withdraws all information about the client from their system. don’t matter or count nearly as much as the people working for Cigna who are responsible for denying valid medically necessary claims simply in order to save the company money. SCAMMERS JUST WANT TO HARASS YOU LATER WHEN YOU DON'T PURCHASE. Back in November, I was told... Metro Office Park 7 calle 1 Suite 204, Guaynabo, PR 00968, Save up to 35% with over 135,000 in-network dentists at more than 410,000 locations nationwide, Comprehensive Dental Insurance Plans (PPO and DHMO available), Coverage for regular exams, cleanings, x-rays, root canals, crowns, implants and braces, No waiting periods for preventive care and maximum benefit payouts increase year over year, Online quote, provider lookup, purchase and service tools make it easy, Backed by one of the insurance industry’s most stable companies (rated A++ by AM Best). The worst company I have ever encountered. Cigna author review by Joseph Burns Cigna is a worldwide health insurance organization that covers individuals, families and employers. They have no way of telling which Doctors are considered in network for which plans. Cigna Dental is awful. Cigna is the WORST dential co. It’s the only plan offered by my employer. not the Cap which Cigna is definitely responsible for, as per what I was told by their REPRESENTATIVES! Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Cigna said that this was no problem; that Cigna would pay 50% minus $50 deductable. Even one of the executives at my local hospital where I was receiving care had written Cigna Healthcare a very long letter, explaining all of the reasons why this bone marrow transplant would indeed be "medically necessary" for me. I refused that statement, they say it is not listed on the online version but in written booklet. Like many other reviews here . On top of everything the letter they send does not include customer service numbers or contact information. They give the illusion of conducting impartial reviews but it is far from reality. I am now forced to pay out of pocket and have to pick dentist further away from my job. With today’s computers and websites it should be a click of a mouse to find out provider status. I consider this fraud. Any reference in this website to third party trademarks is to identify the corresponding third party goods and/or services. Cigna offers health plans and related products, such as workers compensation, group, life, accident, and disability insurances. Cigna ranks 231 of 997 in Insurance category. We at one time considered being pre-ferred provider for them, but that will never happen and are telling every Dentist in town to pull their contract with CIGNA Dental. Founded in 1982, Cigna is a health and life services organization with headquarters in Connecticut and Philadelphia. So, even if you need major dental work, this is still a bad deal. Cigna also offers personalized support through Cigna Dental Health Connect™. Before I bought the policy, I disclosed to Cigna in writing that I had just had a tooth extracted, and that I would soon need an abutment and a crown. (That's Cigna's favorite catchall excuse for denying claims by the way: "its not medically necessary" - even though doctors proved them wrong.) I often feel more confused following a 15 min phone call with customer service. Cigna was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 418 reviews. After talking with a supervisor and threatening Small Claims Court, he agreed to pay 25% minus $50 deductable. However, they tend to be on the costlier side so it's a good idea to check for other available packages. Review #556871 is a subjective opinion of poster. To find out more about how we make money and our editorial process, click here. Our Comments Policy | How to Write an Effective Comment. Every single one of my physicians had proved to Cigna Healthcare that this bone marrow transplant was "medically necessary." We sometimes offer premium or additional placements on our website and in our marketing materials to our advertising partners. And, even if you find a dentist on their website listed as in network, they pay out of network percentages. It was extremely frustrating to try to talk with an intermediary "customer service" rep who really could not see what the problem was. Denying covered dental services. The worst . Do you have something to say about Cigna? Please DO... Horrible customer service! This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. I'm canceling after 15 months. This is honestly the worst insurance on the entire planet, I wouldn’t even insure a stray dog with Cigna!! At 70 years old, neither of us have major dental problems. It is not just their customers, it is their employees as well. I will not be renewing with them. Then, in October, after enough months had passed, following the second checkup of the year, the first bill was presented by the dentist. The result was a denial that I was a client, even though over six months of withdrawals from a credit card had been made. It was supposed to be resumbmitted automatically after i force update and was not. They kept denying the claim over and over again just because they didn't want to shell out the money. 11/4/2019. However Cigna Healthcare still didn’t want to hear any of it!! And, do you know what the annual limit on payouts is? Review #1276365 is a subjective opinion of poster. Stay away from this company. They have no way of telling which Doctors are considered in network for which plans. Now we are 12 weeks out and I received the same stupid no information letter. Partners may influence their position on our website, including the order in which they appear on a Top 10 list. of Cigna for transcripts of my conversations in full & I would receive the transcripts in 1 to 2 weeks..now it is over a month and no one knows anything an I cannot call that dept.